Create, templatize and organize your business documentation
TechInk is an agency that provides technical writing, instructional design, and documentation management services to businesses that want to streamline their knowledge bases.
Our Services
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Technical Writing
We create software documentation that translates complex technical information into easy-to-digest explanations for non-technical readers
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Product & Design Documentation
We provide clear product & design documentation for multiple audiences, including leadership, peers, and end users
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Templatization
We will templatize all reports and documents so that information is standardized and searchable within your CMS
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Instructional Design, User Guides & Manuals
We will convert your product or service into easy-to-read user guides for your customers, improving customer retention, feedback, and loyalty
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Help & Support Center Development
We will establish a Help & Support center for your business that includes relevant FAQs, support articles, and how-to documentation on your software or service
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Documentation Management Systems
We will setup a documentation management system for your business that includes intuitive document organization for searchability within your CMS and version control process
FAQs
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Technical writing takes complex technical information and distills it into accessible documentation that is easy to understand, particularly for non-technical audiences. It is often overlooked but is key for internal knowledge bases that are often referenced by peers outside engineering or other technical disciplines.
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Without easily digestible documentation, technical information can become siloed within development teams or individuals. This often results in the need for more meetings to educate peers on how to effectively use various software or services and more time spent tracking down this information in disorganized content management systems and knowledge bases.
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While generative AI tools may be useful for documentation on known products and services, they cannot produce documentation on unreleased products or services, and they pose a security risk for text prompts on proprietary company information. Technical writing and all forms of product and process documentation is still best crafted by writers with technical experience.
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Internal process documentation is key to ensure that all employees can remain informed of internal procedures, services, tools, and any customer facing products. Without documentation, companies risk having this information siloed into individuals or teams, which can lead to knowledge gaps if peers are out of office or leave the company.
Key company information that is explained into clear, simple, and searchable documentation can reduce the risk of making mistakes due to an outdated knowledge base and the need to inefficiently seek this knowledge from multiple peers.
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Our team consists of current and former quality engineers with over 12 years of experience assessing products and software from both an internal and end-user perspective. We have a unique ability to understand technical concepts and translate them into documentation that non-technical peers and customers can easily use.
Furthemore, TechInk offers full-scale documentation creation and management services to ensure that your documents are easily referenced and edited.
Schedule a Consultation
Fill out the form to schedule a free consultation. We will discuss your business’s particular needs, timeline, and how TechInk can provide the appropriate documentation solutions for you.